Shipping policy

Shipping Policy – Cartlivo

At Cartlivo, we are committed to delivering your orders quickly and safely across India. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Order Processing

All orders placed on Cartlivo are processed within 1–3 business days after payment confirmation. 

During high order volumes or special promotions, processing time may take slightly longer. If there is a significant delay in shipping your order, the Cartlivo team will notify you via email, phone, or WhatsApp.

2. Shipping Charges

Shipping charges for your order will be calculated and displayed at checkout.

Example structure (can be adjusted by Cartlivo at any time):

  • Free Shipping on orders above ₹999

  • ₹79 Standard Shipping for orders below ₹999

3. Estimated Delivery Time

Delivery times depend on your location.

  • Metro Cities: 3–5 business days

  • Other Cities: 4–7 business days

  • Remote Areas: 5–10 business days

Please note that delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances beyond Cartlivo’s control.

4. Shipping Partners

Cartlivo works with trusted courier partners to deliver your orders safely, including:

  • Delhivery

  • Blue Dart

  • Gati

  • DHL

  • Ecom Express

  • Expressbees

  • Aramex

  • FedEx

The courier service will be selected automatically based on the delivery location.

5. Order Tracking

Once your order is shipped from Cartlivo, you will receive a tracking number via email, SMS, or WhatsApp.

You can track your order using the tracking link provided in the message.

6. Delivery Issues

If you experience any delivery-related issues such as:

  • Delayed delivery

  • Incorrect address entered

  • Order marked as delivered but not received

Please contact the Cartlivo support team within 48 hours of the delivery notification so we can assist you.

7. Undelivered Packages

If an order is returned to Cartlivo due to:

  • Incorrect or incomplete address

  • Customer unavailable during delivery

  • Refusal to accept delivery

Additional shipping charges may apply for re-shipping the order.

8. Damaged or Missing Items

If your order from Cartlivo arrives damaged or with missing items, please contact us within 24 hours of delivery with:

  • Your order number

  • Photos or videos of the package and product

Our team will review the issue and provide a suitable resolution.

9. International Shipping

Currently, Cartlivo only ships within India. International shipping is not available at this time.

10. Contact Us

For any shipping-related questions, please contact Cartlivo Support:

Email: cartlivosupportteam@gmail.com
Phone / WhatsApp: +91-9877265129